Refund & Cancellation Policy

We want every purchase to feel like a win. Here's exactly what to expect if something isn't working out for you.

Our policy

You're covered by a 14-day refund window from the date of purchase. If it isn't the right fit, just email us — no forms, no interrogation. Contact: support@novenni.com

Before you buy — a few things worth checking first

Since this is an instant digital download, taking 30 seconds here can save you a headache later:

• Format compatibility — the Planner is a self-contained HTML file that runs in any modern browser — no account or install needed. The Kit is a folder of text and code files you paste into your own site.
• What's included — these are self-serve planning and visibility tools, not a done-for-you consulting service or a guarantee of business success.
• Is it right for your stage? — built for first-time founders starting from scratch.

Not sure if it's a fit? Email us before buying — we'd rather answer a question than process a refund.

Good-faith use

We ask that refund requests be made in good faith. If a request comes in after the full Planner and the Visibility Kit have clearly been used in full, we reserve the right to review the request individually rather than auto-approve.

How to request a refund

Email support@novenni.com with your order confirmation. We aim to respond within 1–2 business days and process approved refunds within 5–7 business days.

See also our terms of service and privacy policy.